Captain Cooks Casino Review (Canada) - Licensed, C$5 Entry & Microgaming Jackpots

Yes. Captain Cooks Casino, as offered through captain-play.ca for Canadians, runs as part of the long-running Casino Rewards group and is licensed for Canadian players, though under two different regulators depending on where you live.

Outside Ontario (for example in BC, Alberta, Saskatchewan, Manitoba, Quebec, and Atlantic Canada), the legal operator is Fresh Horizons Ltd., licensed by the Kahnawake Gaming Commission (KGC). For Ontario residents, the brand is operated by Apollo Entertainment Ltd. under the regulated iGaming Ontario and AGCO framework.

The KGC licence is a general permit, not an individual number printed on the site, which is normal for that jurisdiction and for many Kahnawake-hosted casinos. The Ontario authorization appears in the iGaming Ontario operator directory under Apollo Entertainment Ltd. So you're not dealing with an unregulated offshore site - but the terms are strict, and you still need to protect yourself by actually reading them and staying within the rules.

You can - and really should - check the licences using official regulator sites, not just trust the logos in the footer or vague ad copy.

For Ontario, look up Apollo Entertainment Ltd. in the iGaming Ontario operator directory on the official iGaming Ontario site. It lists all approved operators and their brands. For the rest of Canada, go to the Kahnawake Gaming Commission website and open the interactive gaming permit holders list, where Fresh Horizons Ltd. is named as a permit holder.

Make sure the company names you see in those registers match what appears in the Captain Cooks / captain-play.ca terms and conditions pages. If a brand ever disappears from those official registers, stop depositing and try to withdraw whatever you can until the situation is clear.

Captain Cooks Casino is one of the flagship brands in the Casino Rewards group, which runs several Microgaming / Games Global - based casinos under different names.

For players in most Canadian provinces and territories, the operating company behind the site is Fresh Horizons Ltd., permitted by the Kahnawake Gaming Commission. For Ontario players accessing the locally regulated version, the operator is Apollo Entertainment Ltd., managed by Cadree Management, under the iGaming Ontario regime.

The corporate entities are private; they don't publish public financial accounts like a TSX-listed company would. Instead, reliability is judged from their long operating history, the fact that they continue to hold KGC and Ontario approvals, and the ongoing payment of network progressive jackpots funded via Games Global and related partners to players across Canada.

The operator says that player funds sit in segregated accounts, which is a regulatory expectation under both Kahnawake and Ontario frameworks. That reduces the risk of your money being mixed with operating funds, but there's no public "insurance" scheme like CDIC for bank deposits.

If the brand closed or lost its licence, regulators would normally push the operator to settle outstanding balances and withdrawals. Progressive jackpots are especially protected, as payouts are funded by the network provider rather than the single casino balance. Still, there's no absolute guarantee.

To reduce your exposure, avoid keeping large idle balances, withdraw profits regularly (especially after a big hit on a slot or progressive), and never treat casino accounts as a savings vehicle. In Canada, recreational gambling winnings are generally tax free, but that doesn't mean you should store them at the casino instead of in your own bank account.

The sites use standard SSL encryption, which you can confirm by the padlock icon and the HTTPS prefix in your browser address bar. That's the same basic protection you'd expect when you log in to your Canadian online banking or pay a bill.

The games come from Microgaming / Games Global and partner studios. Their random number generator is checked by eCOGRA, which gives this group a "Safe and Fair" badge - essentially a third-party audit that the games behave as they should.

The bigger real-world risks come from phishing and account-takeover attacks. Always access the casino through your own bookmark or by typing the URL, never through random emails or DMs. Use strong, unique passwords (not the same as your email or banking), enable any extra security options offered, and never share screenshots of your account page or cashier on social media. If you use a shared device, log out fully when you're done.

No recent regulator decisions naming Captain Cooks directly show up in public Kahnawake or Ontario documents over the last couple of years. The brand has also been around since the early 2000s, which is hard to pull off if you're stiffing winners on a regular basis.

Community review sites show a medium-risk profile: many complaints about bonus confiscations and slow withdrawals, but also confirmed stories of multi-million-dollar jackpots being paid to players in Canada and elsewhere. The main pattern isn't outright non-payment, but disputes where the casino leans on strict terms like irregular play, bonus abuse, or duplicate accounts.

That's why it pays to keep bet sizes conservative, avoid multi-accounting across Casino Rewards brands, play by the written rules, and screenshot key events (like a big slot hit) along with your balance, just in case there's a later dispute about your play.

If you play on the Kahnawake version (most provinces outside Ontario), you should realistically expect three to five business days, which feels pretty sluggish compared with a lot of modern Canadian sites. The first two days are a built-in pending period where the withdrawal just sits there and can be reversed back to your balance with one click, quietly daring you to cave and cancel it. After that, payments are usually processed within another one to two days, and then your bank or e-wallet adds some extra time on top, so the whole thing can drag longer than you'd hope.

In Ontario, regulations are stricter on withdrawal delays, so the pending time is shorter or removed for many methods. There, a lot of players see e-wallet payouts in one to two days total once everything is verified.

Treat the fastest case as a bonus, not the baseline. If you absolutely need access to money on a specific date - to pay rent, for example - it's safer not to gamble those funds in the first place.

First withdrawals are often slower because two delay layers stack together.

First, there's the built-in two-day pending period (outside Ontario). Second, the risk/AML team may trigger full KYC and source-of-funds checks before releasing money, especially if your withdrawal is notably higher than your usual deposit pattern.

Request a withdrawal on Monday morning and it often won't move until Wednesday or Thursday. In between, you might get an email asking for ID and proof of address or payment method, so keep an eye on your spam/junk folder for anything from the Casino Rewards helpdesk.

If 72 business hours go by after you've sent the documents and nothing changes, jump on live chat, mention the withdrawal date and amount, and ask them to escalate it to finance.

The standard minimum withdrawal is C$50, which is on the high side compared with many modern Canadian casinos that allow C$10 or C$20 cashouts via Interac. For direct bank transfer (DBT), the minimum often jumps to C$300.

On the upper side, there's a weekly maximum of C$4,000 for players whose winnings are more than five times their total deposits. That cap doesn't apply to progressive jackpots, which are usually paid in a lump sum funded by the jackpot network.

The structure is legal but not particularly player-friendly. It can feel painful if you win, for example, C$20,000 from regular slots and then have to withdraw it in C$4,000 weekly portions, especially when each portion also sits in pending for around 48 hours first.

E-wallet and card withdrawals are usually free from the casino side. The main trap is bank transfer. If you withdraw by DBT and the amount is under C$3,000, the terms mention a C$50 processing fee. On smaller cashouts, that fee can eat a large chunk of your profit.

There can also be currency conversion costs if your bank treats the transaction as foreign, adding roughly two to three percent in FX spread on top of any explicit fee. This sometimes happens at big banks like RBC, TD, or Scotiabank when dealing with international processors.

To minimise losses, stick to Interac or reputable e-wallets when possible, keep DBT for larger amounts, and always withdraw in Canadian dollars when that option is offered by your bank or wallet.

Like most regulated casinos, Captain Cooks applies a "return to source" rule as part of anti-money-laundering controls. If you deposit with a card or certain e-wallets, they'll try to send withdrawals back to that same method up to the deposited amount.

If your deposit method doesn't support withdrawals, such as Paysafecard or some prepaid cards, you'll need to add an alternative, like an e-wallet or bank account, and verify it. That means providing screenshots or photos showing your name and partial account details.

Plan your first deposit with withdrawals in mind. Don't choose a one-way method if you want the simplest cashout later. For most Canadian players, Interac or a mainstream e-wallet offers the cleanest path both ways.

Canadians can normally use Interac e-Transfer, Visa and Mastercard, e-wallets like MuchBetter and ecoPayz, paysafecard for deposits, and bank transfer. Crypto is sometimes offered on the Kahnawake version through intermediaries but isn't available in the strictly regulated Ontario market.

For most players, Interac and reputable e-wallets hit the best balance between speed, fees, and transparency. Card withdrawals can be unreliable because some banks block gambling credits or treat them strangely, causing extra delays or failed payouts.

Before you deposit, it's worth reading a dedicated overview of the available payment methods to decide which option fits your bank, your comfort with sharing details, and your patience level for withdrawals.

When you first see "100 chances to win a million for C$5," it feels like a steal. Once you slow down and look at the math, though, the early bonuses are poor value for anyone hoping to grind a profit or play smart over the long haul.

The headline offer is emotionally attractive: 100 chances to win a million for just C$5 on your first deposit. However, the attached 200x wagering on the C$25 bonus makes the expected value strongly negative. Independent calculations using a typical slot return of about 96% show an expected loss in the ballpark of C$175 on that wagering volume versus a C$25 bonus value.

That trade-off is fine if you treat it as a lottery-style shot at a jackpot and only risk money you genuinely can afford to lose. It's not suitable for bonus grinding, and it's not a "smart way" to build a bankroll. If your mindset is "this is a fun sweat, and if I lose the C$5, so be it," then the offer can fit that purpose.

The first deposit is C$5, and the casino credits C$25 as a bonus, usually framed as 100 spins at C$0.25 on selected slots. The bonus carries a 200x wagering requirement on the C$25, which equals C$5,000 in required bets.

The second deposit bonus also typically has 200x wagering in the current structure. From the third deposit onward, the multiple usually drops to around 30x, which is closer to standard industry practice.

You must complete the full wagering before withdrawing any associated bonus winnings. If you withdraw early, the casino will normally remove the remaining bonus and any winnings linked to that bonus balance, paying out only whatever pure cash balance remains.

You can cash out from this bonus, but only if you grind through the huge wagering and follow every betting rule to the letter. In reality, most people torch the bonus long before getting anywhere near the C$5,000 in bets you need from a tiny ~C$30 stack. It feels like trying to run a marathon on a coffee and a muffin.

If you do get lucky and the balance grows, you must also respect maximum bet rules and game contribution restrictions. Any breach labelled "irregular play" can lead to confiscation of winnings tied to the bonus. The terms allow the casino to void bonus-related wins if, for example, single stakes exceed 25% of your bonus value, or if you use patterns they consider low-risk "hedging."

Treat any cashout from this bonus as a rare windfall, not something to plan around. It's much closer to buying a lottery ticket than to a profitable promotion.

Slots usually count 100% towards wagering, so each C$1 bet equals C$1 cleared. This is normally the simplest way to push through any required volume if you insist on playing with a bonus.

Many table games contribute far less. Typical contributions in the current terms are 50% for some table poker and Sic Bo, 10% for blackjack and craps, and as low as 2% for roulette. Certain games, like the All Aces video poker variant, may contribute 0% or be fully excluded.

That means if you try to clear a 200x bonus playing mostly roulette, the effective multiplier can explode to the equivalent of 10,000x or more. Always check the game-contribution list in the bonus terms first, and stick to eligible slots if you decide to chase wagering at all.

The bonus policy has several clauses that let the operator void bonuses and related winnings. Common triggers include:

• Irregular play, such as placing single bets worth 25% or more of the bonus value.
• Systematically using low-risk strategies to cycle funds between bets or games.
• Exploiting known game bugs or obvious software glitches.
• Opening multiple accounts to receive the welcome offer more than once.
• Chargebacks or using fake personal details when registering.

Additionally, if the casino credits a bonus or win by mistake, the terms allow them to reverse it. To stay safe, keep stakes modest relative to your bonus, avoid withdrawing and redepositing in quick cycles, don't multi-account, and always follow the written rules specific to captain-play.ca, not assumptions based on how other casinos do things.

If you care mainly about fast withdrawals, clear rules, and being able to cash out whenever you like, declining the bonus is usually the safer option. Without a bonus, you play with your cash only. There's no wagering, no max bet rules, and you can request a withdrawal as soon as your balance exceeds the C$50 minimum.

This cash-only approach is especially sensible for table-game players, video poker fans, or anyone depositing larger amounts. It also fits better with a "gambling as entertainment" mindset, rather than chasing complicated bonus conditions.

Whether you're playing with a bonus or just cash, the math tilts against you. Use gambling like you'd use money for a concert or a Leafs game. Don't plug casino play into your budget as a way to pay bills or crush debt - that's when people get hurt.

Captain Cooks offers around 550 games, almost all from Microgaming / Games Global and its associated partner studios, such as Stormcraft, Triple Edge, and Gameburger. You'll find classics like Immortal Romance, Thunderstruck II, and 9 Masks of Fire, alongside several progressive jackpot slots.

You won't see modern favourites from NetEnt, Pragmatic Play, Play'n GO, or many smaller indie studios that Canadian players may know from other sites. This single-provider focus is a major difference from newer Canadian online casinos that often feature 2,000+ games.

If you genuinely enjoy the older Microgaming catalogue and don't mind seeing the same titles often, the library is acceptable. If you like to try fresh releases weekly or chase specific games you've seen streamers play, the selection will feel limiting.

The random number generator for Microgaming / Games Global games at Captain Cooks is audited by eCOGRA, a well-known testing agency used by many regulated casinos worldwide. The casino typically displays an eCOGRA "Safe and Fair" seal in the footer.

That seal links to monthly payout reports, which show the actual return-to-player percentages observed over a period. Typical averages are around 96% for slots and higher for table games. Certification means the games work as designed and aren't rigged in favour of one player segment or country.

Fairness here means there's no technical cheating going on, not that the casino is generous with withdrawals or bonus rules. You can still lose money quickly on a mathematically fair slot, especially high-volatility ones, so bankroll management is crucial.

Captain Cooks doesn't provide a modern RTP filter in the lobby, and individual game info screens vary in how clearly they show the exact RTP percentages. Some games display it in the help or info section; others only give generic house-edge information.

You can still find approximate RTP values in the eCOGRA payout report and in public game sheets published by Microgaming / Games Global. Most mainstream video slots sit near the 96% mark, while some branded or jackpot games may run lower.

Use RTP as a long-term indicator rather than a prediction for your next session. Choosing higher-RTP games reduces the expected loss over time, but any casino game still has a built-in edge favouring the house.

Yes, there's a live dealer section powered mainly by Evolution Gaming, integrated via the Microgaming platform. You can access standard tables like live blackjack, roulette, baccarat, and game shows such as Dream Catcher, Crazy Time, and similar titles (availability can vary by province and licensing setup).

The streaming quality is strong, since Evolution runs the studios and those are used by multiple top operators worldwide. However, the way the live lobby is embedded at Captain Cooks feels more dated, and navigation is clunkier than on live-focused mobile apps you'll find in Ontario's regulated market.

If live play is your main hobby, you might prefer specialised sites with slicker lobbies. For occasional sessions alongside slots, the Captain Cooks live casino is serviceable but not a headline feature of the brand in 2026.

In many jurisdictions, including parts of Canada, Captain Cooks restricts free play because of regulatory controls designed to limit demo access for minors. Some slots may offer a practice mode once you're logged in, but the experience isn't consistent across the lobby, and some Canadian versions remove demos entirely.

If you want to test mechanics without risking much, consider starting with very small stakes instead, such as the minimum spin size on non-progressive slots (often C$0.20 or C$0.25). This gives a more realistic sense of how quickly your balance can move than unlimited fake credits would.

Remember that any demo mode - on this site or elsewhere - won't reflect the emotional impact of real losses. Treat early real-money play as an opportunity to learn your own risk tolerance and adjust your limits, not as a warm-up to suddenly start betting bigger.

Captain Cooks offers a solid range of RNG table games and video poker within the Microgaming / Games Global catalogue. You'll find several blackjack variants, including the Gold Series and Vegas Strip styles, which can have house edges around 0.4% if you use basic strategy correctly.

Roulette options include European single-zero wheels and American double-zero wheels. Always avoid the American version where possible, because the double zero bumps up the house edge significantly.

By older standards, the video poker lineup is solid: Jacks or Better, Aces and Faces, Deuces Wild and a couple of quirkier options. If you play roughly optimal strategy without a bonus riding, they can be fairly efficient for your bankroll compared with some swingy slots - but, yeah, the house edge is still there.

To open an account, visit the official Canadian site via captain-play.ca and click the "Sign Up" or "Play Now" button. You'll go through a three-step form.

Step one usually asks for your full name, date of birth, and email address. Step two covers your home address and mobile number; use your actual Canadian address, not a PO box, so your proof-of-address documents match later. Step three asks you to create a username and password, and in Ontario, your occupation and some extra details may also be required for regulatory reasons.

Make sure all details match what appears on your government ID and bank records. Once registered, you may need to confirm your email before the account is fully active and ready for deposits.

You have to be at least the legal gambling age in your province or territory. That's 19 in most provinces, including Ontario, British Columbia, New Brunswick, Nova Scotia, PEI, and Newfoundland and Labrador, but 18 in Alberta, Manitoba, and Quebec.

The casino terms will also state a minimum age, typically 18 or 19, which you must respect regardless of local differences. During KYC checks, Captain Cooks will ask for government ID that shows your date of birth. If they discover you registered underage, they can close the account and confiscate balances according to their terms.

Never try to bypass age rules by using another person's documents or shared payment methods. Besides being against the rules, it can cause serious issues for that person with their bank and credit file.

KYC is baked into both Kahnawake and Ontario regulations, plus Canada's AML rules. In my experience and from reading other Canadians' stories, the first real check usually lands when you try to withdraw or when your deposits creep up, though the site can request documents whenever it wants.

You'll be asked to submit a clear photo or scan of a government-issued ID, such as a passport, driver's licence, or provincial ID, plus a recent utility bill or bank statement showing your address, and evidence that you own the payment method used (for example, a masked card image or wallet screenshot).

For larger withdrawals, you may also encounter source-of-funds requests, like bank statements showing salary deposits, savings, or legitimate funding sources. This is standard practice now for many casinos serving Canadian players, not something unique to Captain Cooks.

Prepare three groups of documents:

• Photo ID: Passport, driver's licence, or provincial ID card. Make sure all corners are visible, the image is in focus, and nothing important is covered by fingers or glare.
• Proof of address: A utility bill, bank statement, or government letter issued within the last three months, matching the address in your casino profile. PDFs downloaded from your Canadian bank are usually accepted if they show your name and address.
• Payment proofs: A photo of the bank card used, with the middle eight digits and CVV hidden, or screenshots of your e-wallet or online banking showing your name and partial account number. For Interac, a screenshot of your online banking summary page often works.

For very large wins, be ready to provide redacted bank statements showing where your gambling funds come from. You can hide unrelated transactions, but the casino will want to see that the money is legitimate and not borrowed in a way that conflicts with their policies.

No. The terms explicitly prohibit multiple accounts per person and sharing accounts with anyone else. Complaints on review sites show that duplicate accounts, whether intentional or accidental across Casino Rewards brands, are one of the most common reasons for withheld winnings.

The system tracks personal data, IP addresses, and payment details, so trying to open extra accounts in a partner's name while using the same card is risky and often detected. If you and someone in your household both want to play, you each need your own account, your own devices where possible, and your own payment methods, and you should accept that one of you might be restricted from receiving certain bonuses.

The safest route is to stick to a single account in your own name at each operator, keep it in good standing, and be honest with support if they ever question overlapping details.

You can request temporary or permanent closure by contacting customer support, usually through live chat or email.

If you just need a short breather, ask for a cool-off period, which can last from 24 hours to several weeks. During that time, you shouldn't be able to deposit or play.

If gambling is harming you financially or emotionally, choose a formal self-exclusion for at least six months or longer. Make it clear that you're requesting self-exclusion for responsible-gaming reasons and that you don't want marketing emails during that period.

For a simple account closure without a responsible-gaming flag, you can ask support to close your account and withdraw any remaining funds, but keep in mind that you'll generally be allowed to reopen in the future. If you know you struggle with control, a robust self-exclusion is more effective than relying on willpower alone.

First, confirm that at least 48 business hours have passed since you requested the withdrawal. Weekends and Canadian statutory holidays don't usually count.

If you play on the Kahnawake version, that two-day pending window is standard. Check your email, including spam, for any document requests. If there's no message and the withdrawal still shows as pending, contact live chat and clearly state the date, time, and amount of your request. Ask the agent to escalate your case to the finance team and to note your complaint on file.

Don't reverse the withdrawal to play again, even if you're bored waiting. That's exactly what the pending period is designed to tempt you into doing, and it's one of the biggest risks for your bankroll and for slipping into chasing losses.

Start by contacting live chat and asking for your issue to be logged as a formal complaint. Request a ticket or reference number and write it down.

Then send a detailed email to the Casino Rewards helpdesk address listed in the terms, referencing that ticket number. Include:

• Your username and registration email.
• The exact problem and what outcome you're seeking.
• Relevant dates, amounts, and screenshots.

For example: "On 12 February 2026, I requested a C$600 Interac withdrawal. It remains pending beyond 48 hours, and my account is fully verified. Please process this withdrawal or explain the delay with reference to your terms."

Ask for a written response that cites the specific terms they rely on. This documented exchange will be vital if you later escalate to an independent dispute body or regulator.

If the casino voids winnings for irregular play, ask them for a detailed game log and a clear explanation of which rule you allegedly broke and on which bets.

Many cases involve single bets above 25% of the bonus value, using very low-risk strategies to move money between games, or playing heavily on excluded games while a bonus is active. Compare their explanation with the bonus terms, including any maximum-bet clause and game-contribution list.

If you still believe the decision is unfair or inconsistent, raise a final internal complaint in writing and state that you intend to escalate to the independent dispute body (ADR). Attach all evidence, including logs and emails, to your next step, which is usually submitting a case to eCOGRA.

ADR stands for Alternative Dispute Resolution. It's a neutral third party that reviews disputes between players and casinos and issues recommendations based on the evidence and the casino's own terms.

Captain Cooks uses eCOGRA as its ADR provider. After you've exhausted the casino's internal complaints process and have a final decision from support, you can submit a case through eCOGRA's online dispute form on their official website.

Provide a clear summary, your player ID, and all supporting documents (emails, chat logs, screenshots, and any game logs you received). eCOGRA will contact the casino and review both sides before issuing a recommendation. While not every decision goes the player's way, ADR adds pressure on the operator to follow its own rules consistently and gives you an independent review of the situation.

Your regulator depends on where you play.

If you're an Ontario resident using the regulated Captain Cooks domain listed by iGaming Ontario, you can contact iGaming Ontario's player support or AGCO's complaints channels after you finish both the casino and ADR stages. Their websites explain the steps and required information.

For the rest of Canada, you can send a detailed complaint to the Kahnawake Gaming Commission. Their complaints page lists an email address where you can include your full correspondence history, any ADR decision, and all evidence (screenshots, logs, etc.).

Regulators tend to focus on serious or systemic issues rather than tiny disputes, so present your case clearly and factually and explain why you believe the casino's actions breach its own terms or fair-treatment standards.

If your account is closed, request a clear written explanation citing the relevant terms and the status of your remaining balance. Ask whether they intend to refund your deposits and on what timeline, and whether any winnings were confiscated and why.

If the closure is linked to self-exclusion or responsible-gaming concerns, regulators usually expect the casino to return any positive cash balance (minus outstanding bonuses). If it's linked to allegations of fraud, chargebacks, or multiple accounts, the situation is more complex and you'll need to lean on ADR and the regulator if you disagree with their assessment.

In either case, document everything, escalate internally in writing, then to eCOGRA, and finally to the regulator if you still believe your funds were unfairly retained. Don't open new accounts with the same group while the dispute is active - that will only weaken your position.

Once logged in, go to the responsible-gaming or player-protection area of your account. There you can usually set daily, weekly, or monthly deposit limits. In some older versions of the site, you may need to contact support via chat or email to apply or adjust limits.

Decreases in your limits usually take effect quickly, while increases may have a cooling-off period to prevent impulse changes. Choose amounts that fit comfortably within your entertainment budget - think of it like what you'd spend on a night out, streaming subscriptions, or sports tickets.

You can also combine deposit limits with session reminders that pop up after a set amount of time. For more detail on the tools available, you can review the site's dedicated responsible gaming information, which explains signs of addiction and the different ways to limit your play.

Yes. Self-exclusion is a stronger measure than simple account closure. When you self-exclude, the casino blocks your access for a set period, typically at least six months or longer, and should stop sending marketing communications.

To request this, contact support via chat or email and clearly state that you want a formal self-exclusion due to gambling problems or loss of control. In some jurisdictions, self-exclusion may apply across all Casino Rewards brands, which is helpful if you have accounts at more than one of their casinos.

Use self-exclusion if you feel your gambling is starting to impact your finances, sleep, mental health, work, or family relationships. It's not a sign of weakness; it's a safety tool designed for exactly this situation.

Some clear warning signs:

• You start upping your bets after losses just to "get even".
• Money meant for rent, groceries, or car payments keeps ending up in the cashier.
• You find yourself hiding bank statements or downplaying how much you've spent.
• Taking a break makes you edgy or restless.
• You cancel withdrawals again and again during the pending stage so you can keep playing.

If you notice these patterns - especially chasing losses or using bill money to gamble - treat them seriously. Gambling should be occasional entertainment within a strict budget, not a way to solve money or mood problems.

In Canada, each province has its own services. For example, Ontario residents can contact ConnexOntario at 1-866-531-2600 for free, confidential support and referrals to local counselling. BC and Alberta use programs like GameSense in their land-based casinos and online platforms.

Many provinces also fund local problem-gambling counsellors and self-exclusion programs for land-based and online play. You can usually find these through your provincial lottery corporation website or health services portal.

Internationally, several organisations offer support, including Gamblers Anonymous (peer-support meetings), Gambling Therapy (online chat), and national helplines in various countries. If you travel or split your time between Canada and another country, you can reach out to whichever service is easiest for you to access quickly.

You can also read more about practical tools and warning signs on our own responsible gaming information page, which brings together many of these Canadian resources.

During the active self-exclusion period, your account should remain locked and can't be used for gambling or deposits. After the minimum term ends, some jurisdictions allow you to request reopening, often only after an additional cooling-off period and a formal review, which may include confirming that you still understand the risks.

However, if your gambling has caused serious harm, it may be safer not to reopen the account at all and instead focus on non-gambling hobbies and support. You can also install gambling-blocking software on your devices to prevent access to multiple sites at once.

Don't think of self-exclusion as a "short reset" so you can come back and gamble like before. It's meant to be a serious safety tool for people who struggle to control their play on their own.

You can usually view your transaction history, including deposits, withdrawals, and wagers, from the cashier or account section. Look for "Statements", "History", or similar wording and filter by date range.

If the interface is unclear, ask support to email you a full statement for a specific period, such as the last three or six months. Reviewing your history is a powerful reality check: it shows your net losses over time, not just your big wins.

If the numbers are higher than you expected or uncomfortable to look at, treat that as an important signal and consider lowering your limits, taking a break, or seeking professional help. Gambling should not quietly absorb a large portion of your monthly budget without you noticing.

The instant-play version of Captain Cooks works on most modern browsers, including Chrome, Firefox, Microsoft Edge, and Safari. It's designed for Windows and macOS desktops, as well as iOS and Android smartphones and tablets via mobile browsers.

The site still promotes a downloadable Windows client in some places, but this is largely legacy software and not required for most players. Right now, the browser version is generally smoother and avoids most of the old compatibility issues.

For the best experience, use an up-to-date browser, enable JavaScript, and keep your operating system patched. If you're playing on an older laptop over weak rural internet, be prepared for some longer load times compared with a newer phone on strong Wi-Fi.