Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the online gaming operator that provides access to the Captain Cooks casino brand to Canadian residents via the Captain Cooks environment on captain-play.ca (the "Website") ("Operator", "we", "us", "our"). These Terms are effective from 1 January 2026 (last reviewed for validity through 31 December 2026) and apply to all real-money play, bonuses, and related services ("Services").

For players located in Ontario, the Operator is Apollo Entertainment Ltd., licensed and regulated by iGaming Ontario ("iGO") and the Alcohol and Gaming Commission of Ontario ("AGCO"). For players located in the rest of Canada (non-Ontario), the Operator is Fresh Horizons Ltd., operating under a permit issued by the Kahnawake Gaming Commission ("KGC"). Captain Cooks is part of the Casino Rewards group of brands, which has over 20 years of operating history (exact founding date not specified).

By accessing the Website, following links from Captain Cooks on captain-play.ca to any Captain Cooks brand platform (including, where applicable, captaincooks.casino, captaincooks.games, or redirections via casinorewards.com), registering an account, depositing funds, claiming a bonus, or placing a wager, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with any game-specific rules, bonus policies, privacy policies, and regulatory requirements that apply.

Definitions

• Operator means, as applicable: (a) Fresh Horizons Ltd. for players in Canada outside Ontario under Kahnawake Gaming Commission oversight; or (b) Apollo Entertainment Ltd. for players in Ontario under iGO/AGCO oversight. Both entities are privately held limited companies; corporate registration numbers, tax identification numbers, and bank details are not specified in this document.
• Website means the Captain Cooks environment on captain-play.ca and any Captain Cooks brand platforms that you access from it, including but not limited to captaincooks.casino, captaincooks.games, and any related mobile or downloadable applications.
• Brand Group or Casino Rewards group means the umbrella network of casino brands of which Captain Cooks is described as a flagship brand; details of parent companies and subsidiaries are not specified.
• User or Player or you means any natural person who accesses the Website, opens an account, or uses the Services for real-money or bonus play.
• Account means a personal, single-user gaming account opened by you with the Operator for the purpose of participating in online casino games and related Services.
• Services means all real-money and bonus casino games (including slots, table games, live dealer games), promotions, loyalty programs, and related functionality provided by or on behalf of the Operator through the Website.
• Bet or Wager means any amount of money or bonus funds staked by you on the outcome of a game or event offered within the Services.
• Bonus or Promotion means any form of incentive (including welcome offers, deposit matches, free spins, loyalty rewards, cashback, and similar) credited to your Account subject to additional terms such as wagering requirements and time limits.
• Real Money Balance means the cash funds in your Account that are not subject to any wagering requirements and can, subject to these Terms and regulatory checks, be withdrawn.
• Bonus Balance means any funds, credits, or free spins in your Account that are subject to wagering or other conditions before they become withdrawable or are converted into Real Money.
• Game Rules means the rules, paytables, minimum and maximum bets, and other specific conditions applicable to individual games, as displayed within each game interface.
• Regulators means collectively the Kahnawake Gaming Commission, iGaming Ontario, the Alcohol and Gaming Commission of Ontario, and any other competent authority that may oversee aspects of the Operator's activity.
• ADR Provider means an alternative dispute resolution provider such as eCOGRA, where applicable. The Operator holds an active eCOGRA Safe & Fair certification as of 2026 (certificate number not specified).
• Prohibited Jurisdictions means any country or territory where online gambling with the Operator is illegal or where the Operator chooses not to accept players, including, without limitation, the United States of America and Australia.
• Device means any computer, mobile phone, tablet, or other hardware you use to access the Website or Services.

Account Registration

Eligibility and Age Requirements

• Minimum age: You must be at least 18 years old and also meet or exceed the minimum legal gambling age in your province or territory of residence (which is 19 in Ontario and most other Canadian provinces). Where the applicable legal age is higher than 18, the higher age applies.
• Location: You must be physically located in a jurisdiction where participation in online gambling with the Operator is lawful. Players from the USA, Australia, and other Prohibited Jurisdictions are not permitted to register or play.
• Ontario vs rest of Canada: Ontario residents must access the Services only via the Ontario-regulated brand platform (for example, captaincooks.games or redirections from casinorewards.com) as listed on the iGO operator directory at igamingontario.ca. Residents of other Canadian provinces use the KGC-regulated platform (for example, captaincooks.casino).

Registration Process and Verification (KYC)

• Account creation: To open an Account you must complete the online registration form, providing accurate and complete information including your full legal name, date of birth, residential address, email address, and any other details requested by the Operator.
• Email and phone verification: We may require you to verify your email address and/or mobile number through a verification link or code sent to you. Access to some Services may be restricted until verification is complete.
• Know Your Customer (KYC): Before allowing deposits, gameplay, or withdrawals, we may request documents such as government-issued photo ID, proof of address, and payment method ownership. Documents must be clear, valid, and belong solely to you.
• Ongoing verification: We may conduct additional checks at any time, including when your cumulative deposits or withdrawals reach certain thresholds, where required by anti-money-laundering (AML) regulations or our internal risk policies.

User Obligations and Account Security

• Accuracy of data: You are responsible for ensuring all registration details and documents provided are true, accurate, and up to date. You must promptly notify us of any changes and may be asked to provide evidence of updated information.
• Single account: You may hold only one Account with the Operator for the Captain Cooks brand in each applicable jurisdiction. Duplicate accounts, including those using different email addresses or identities, are prohibited and may be closed, with bonuses and winnings voided.
• Credentials: You must keep your username, password, and any security details confidential. You are responsible for all activity on your Account unless we have confirmed in writing that your Account has been compromised and secured.
• Device and network security: You must take reasonable steps to secure your Device and internet connection. Use of shared devices or public networks is at your own risk.
• VPN and location spoofing: The use of virtual private networks (VPNs), proxies, or any technology intended to conceal or falsify your true location is strictly prohibited. If we reasonably believe that you have used such tools, we may suspend or close your Account, void bets, and confiscate funds derived from prohibited play.
• Prohibited persons: Employees of the Operator, certain contractors, and persons otherwise prohibited by the Operator or regulators may not open an Account or participate in the Services, except as explicitly authorized for testing purposes.

Betting & Gameplay Rules

General Gameplay Conditions

• Game rules and RNG: All games are provided by licensed software providers and use random number generators (RNGs) independently tested and certified (including by eCOGRA as of 2026). The outcome of each game is determined by the relevant RNG and/or game mechanics as displayed within the game. In the event of any discrepancy between game outcomes shown on your Device and the Operator's servers, the records on the Operator's systems shall prevail.
• Minimum and maximum bets: Each game has its own minimum and maximum bet limits, as shown in the game interface or paytable. You must ensure your bets are within these limits. We may also impose Account-level or jurisdiction-level limits in line with responsible gambling obligations and regulatory requirements.
• Placing a bet: A bet is deemed placed and accepted when it is registered on the Operator's servers and appears in your transaction history. If a bet is not confirmed due to technical failure, it is not considered valid.

Bet Cancellation, Errors, and Malfunctions

• Cancellation by you: Once a bet has been accepted and the game has commenced, you may not cancel or amend the bet.
• Operator corrections: We may void or correct bets and game outcomes where: (a) a clear technical error or malfunction occurred; (b) the game or payout was misconfigured; (c) the bet was accepted after the outcome was known; or (d) the bet was placed in breach of these Terms. In such cases, our responsibility is limited to refunding the original stake or restoring the balance to its state immediately prior to the erroneous transaction.
• Malfunction clause: In the event of a malfunction of the game or communications systems, all affected bets and payouts are void. Stakes may be refunded to you at our discretion, subject to regulatory requirements.

Conduct, Live Casino, and Chat

• Fair play: You must not engage in any fraudulent or unfair behavior, including but not limited to collusion with other players, exploitation of software bugs, use of bots or automated tools, advantage play schemes designed to circumvent game rules, or any other conduct that provides an unfair advantage.
• Live casino etiquette: In live dealer games, you must comply with the instructions of dealers and staff at all times. Offensive language, harassment, disruptive behavior, or attempts to influence game outcomes unlawfully are prohibited.
• Chat rules: Where chat functionality is available, you must not post content that is abusive, defamatory, obscene, racist, sexist, discriminatory, threatening, promotional, or spam. You must not solicit other players or promote other websites, products, or services.
• Monitoring: We may monitor and record gameplay and chat communications for security, regulatory, and quality-assurance purposes. Breaches may result in warnings, chat bans, Account suspension, or permanent closure, with forfeiture of bonuses and, in cases of fraud, of winnings.
• Jurisdictional restrictions: You must not attempt to participate in games or bet types that are unavailable in your jurisdiction (for example, certain game categories may not be offered in Ontario pursuant to AGCO/iGO rules). If you gain access due to technical error, we may void such bets and adjust your balance accordingly.

Bonus Terms

Bonus Eligibility and Activation

• Eligibility: Bonuses and promotions are generally limited to new and/or existing players who meet specific criteria, such as minimum age, jurisdiction, and deposit requirements. Only one welcome offer is available per person, household, IP address, Device, and payment method, unless explicitly stated otherwise.
• Activation: To activate a bonus you may be required to: (a) opt-in during registration or in the cashier; (b) enter a bonus code; and/or (c) make a qualifying deposit. Some promotions may be automatically credited. The specific conditions are stated in the relevant offer or on the dedicated bonus-policy pages (for example, at https://captaincooks.casino/en/terms/bonus-policy/ for the KGC-regulated platform).
• Jurisdictional limitations: Certain bonuses may not be available in Ontario or may be configured differently to comply with iGO/AGCO rules. Ontario players must consult the promotion details on the Ontario-regulated platform.

Wagering Requirements and Timeframes

• Wagering: Unless otherwise stated, bonus funds and any associated winnings are subject to wagering requirements, which specify the total value of bets you must place before the bonus or related winnings become withdrawable. For example, a CA$10 bonus with a 30x wagering requirement requires CA$300 in qualifying bets.
• Game contribution: Different game types may contribute differently toward wagering (for example, slots may contribute 100%, while table games or video poker may contribute a lower percentage or be excluded entirely). Contribution rates are stated in the specific bonus conditions.
• Time limits: Bonuses and free spins must typically be used and wagering requirements completed within a set period (for example, 7, 14, or 30 days) from the time of crediting. If not completed within the stated timeframe, the bonus and any associated winnings may be forfeited. All such timeframes are interpreted with reference to dates in 2026 unless otherwise specified.

Prohibited Practices and Bonus Abuse

• Prohibited games: Certain games or game categories may be excluded from bonus play. Bets placed on excluded games do not count toward wagering and may lead to confiscation of bonuses and winnings if used to exploit a promotion.
• Irregular play: Prohibited behaviors include, without limitation: placing low-risk or equal-bet wagers (for example, betting on both red and black in roulette), hedging bets to minimize risk while clearing wagering, collusion, "chip dumping," or adopting patterns designed to artificially meet wagering requirements with minimal risk.
• Maximum bet while wagering: There may be a maximum bet per spin or game round while a bonus is active. Exceeding this limit may be considered bonus abuse, and we may void the bonus and associated winnings.
• Multiple accounts and household use: Using multiple Accounts, Devices, or payment methods within the same household or network to claim the same promotion repeatedly is strictly prohibited.

Combining Promotions and Bonus Management

• Non-stacking rule: Unless expressly permitted, only one active bonus may be in play at any given time. New promotions may require completion or cancellation of existing bonuses.
• Bonus removal: You may request that a bonus be removed from your Account, subject to forfeiting any associated bonus balance and winnings not yet converted to Real Money.
• Right to amend: We reserve the right to modify, suspend, or withdraw any bonus or promotion at any time, subject to applicable regulatory requirements. Changes will not affect bonuses already accepted where such changes would materially disadvantage you without your consent.

Payments & Withdrawals

Deposit Methods and Limits

• Methods: Available deposit methods may include credit and debit cards, Interac and other bank transfer services, selected e-wallets, prepaid vouchers, and, where permitted by law and offered, certain cryptocurrency options. Specific methods vary by jurisdiction and may differ between the KGC and Ontario-regulated platforms.
• Availability: Some payment options, including any cryptocurrency methods, may not be available to Ontario players under iGO/AGCO rules. The methods displayed in the cashier at the time of deposit constitute the available options for your jurisdiction.
• Limits: Minimum and maximum deposit amounts apply and are displayed in the cashier. We may also apply daily, weekly, or monthly deposit limits in line with responsible gambling practices and regulatory requirements.
• Fees: The Operator generally aims not to charge deposit fees, but we reserve the right to apply reasonable fees in certain circumstances. Your bank, card issuer, or payment provider may independently charge fees (for example, for cash advances or currency conversion) which are your responsibility.

Withdrawals and Processing

• Verification: Before processing withdrawals we may require completion of KYC checks, including verification of identity, address, and payment method ownership. Failure to provide requested documents may delay or prevent withdrawals.
• Withdrawal methods: Wherever possible, withdrawals will be processed back to the same method used for deposits (closed-loop policy). Where this is not feasible, an alternative method may be offered subject to AML controls.
• Processing times: We aim to review and process withdrawal requests within a reasonable time (for example, within 24 - 72 hours), excluding weekends and public holidays, although actual times may vary by method, jurisdiction, and required security checks.
• Limits and fees: Minimum and maximum withdrawal amounts and any applicable fees are displayed in the cashier. We may implement daily, weekly, or monthly payout limits, especially for large wins, in accordance with regulatory requirements and internal policies.

Refunds, Chargebacks, and Reversals

• Deposits: Deposits are considered final once confirmed. We are not obliged to refund deposits or reverse valid bets merely because you have changed your mind, failed to use the funds, or lost the funds during gameplay.
• Chargebacks: You must not request chargebacks or reverse payments without legitimate cause. If a chargeback occurs, we may suspend or close your Account, void bets and bonuses, and recover outstanding amounts. We may also inform relevant regulators and payment providers.
• Erroneous credits: If funds (including bonuses or winnings) are credited to your Account in error, we may reverse such credits and adjust your balance. If you withdraw or use erroneously credited funds, you must repay them on demand.

Limitation of Liability

Operator Responsibilities

• Fairness and integrity: The Operator is committed to providing a fair, secure, and transparent gaming environment. Games use independently tested RNGs and are subject to auditing by bodies such as eCOGRA (certification active as of 2026). The Operator complies with applicable regulations and permit conditions set by the KGC, iGO, and AGCO, as relevant.
• Accuracy of information: We take reasonable care to ensure that the information on the Website (including Captain Cooks content on captain-play.ca) is accurate and up to date. However, minor errors or omissions may occur, and official rules and paytables within each game take precedence.

Exclusions and Limitations

• Technical issues: We are not liable for any loss, costs, or damages resulting from failures of your Device, internet connection, telecommunications systems, or third-party software. If a game or transaction is interrupted due to technical issues on our side, we will endeavor to restore the game state where feasible or otherwise refund the stake.
• Indirect losses: To the maximum extent permitted by law, we are not liable for any indirect, consequential, or special damages, including loss of profits, loss of data, or loss of opportunity, arising out of or in connection with your use of the Services.
• Bet-related cap: In respect of any individual bet or game round, our maximum liability to you, whether arising in contract, tort, or otherwise, shall not exceed the amount of the stake placed by you in that bet or game round, or the amount of funds in your Account at the time the relevant issue occurred, whichever is lower.
• Regulatory variation: Some jurisdictions, including certain Canadian provinces, do not allow the exclusion or limitation of certain types of liability. In such cases, the limitations in these Terms apply only to the extent permitted by applicable law, and your statutory rights remain unaffected.
• Private entities: Fresh Horizons Ltd. and Apollo Entertainment Ltd. are private companies and do not publish public financial reports or stock market filings; no representation is made regarding their financial strength beyond regulatory licensing and certification requirements.

Intellectual Property Rights

Ownership

• Content and software: All intellectual property rights in and to the Website, the Captain Cooks brand as presented via captain-play.ca, the Casino Rewards group branding, software, source code, graphics, logos, text, sound, video, and other materials (collectively, "Content") are owned by the Operator, its group companies, licensors, or partners.
• Limited license: You are granted a limited, non-exclusive, non-transferable license to access and use the Website and Services on your Device for personal, non-commercial entertainment purposes only, strictly in accordance with these Terms.

Restrictions

• No unauthorized use: You must not copy, reproduce, distribute, publish, broadcast, modify, reverse engineer, decompile, disassemble, translate, sell, sublicense, or otherwise exploit any part of the Content or software without our prior written consent.
• No data scraping: You must not use any automated tools (including robots, spiders, scripts, or scrapers) to access, monitor, or extract data from the Website or Services.
• Third-party marks: All third-party trademarks, service marks, and logos are the property of their respective owners and may not be used without permission.

Privacy & Data Protection

• Privacy policy: Your personal data is collected, used, stored, and disclosed in accordance with the Operator's Privacy Policy, as published on the relevant brand platform (for example, the Captain Cooks privacy pages on the KGC or Ontario-regulated sites) and, where applicable, any privacy notices on captain-play.ca. You should read these documents carefully before using the Services.
• Legal basis: We process your personal data for purposes including account setup, age and identity verification, transaction processing, responsible gambling, AML compliance, marketing (where permitted), and customer support, in line with applicable privacy laws such as Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and any other relevant provincial or international laws.
• Data retention and security: We retain your data only as long as necessary for legal and regulatory purposes and employ appropriate technical and organizational measures to protect it. Details of retention periods and your rights (including access and correction) are set out in the Privacy Policy.

Changes to Terms

Amendments and Updates

• Right to modify: We may amend these Terms at any time to reflect changes in law or regulation (including developments in the Canadian "grey market" context outside Ontario), technical updates, or adjustments to our business practices. Updated Terms will indicate the revised "last updated" date, which will not be earlier than 2026 for changes made after the effective date stated above.
• Notification: Where changes are material, we will take reasonable steps to notify you, which may include one or more of: (a) email to the address associated with your Account; (b) in-Account messaging; and/or (c) prominent notice or banner on the Website or brand platform.

Acceptance of Changes

• Continued use: By continuing to access the Website or use the Services after a change to these Terms takes effect, you are deemed to have accepted the revised Terms.
• Right to discontinue use: If you do not agree with any updated Terms, you must stop using the Services and may request closure of your Account in accordance with the Termination & Suspension section. In such cases, your remaining Real Money Balance will be returned to you, subject to regulatory checks, pending bets, AML obligations, and any right we may have to withhold funds due to breach.
• Precedence: In the event of any inconsistency between these Terms and any terms displayed on specific brand domains (such as https://captaincooks.casino/en/terms/), the terms applicable to the jurisdiction and platform on which you are playing will prevail to the extent of the inconsistency.

Termination & Suspension

Termination by You

• Account closure: You may request closure of your Account at any time by contacting customer support through the methods provided on the Website or within the casino interface. We may offer options such as temporary breaks, self-exclusion, or permanent closure.
• Remaining funds: Upon closure requested by you (other than for self-exclusion), we will, subject to AML checks and regulatory requirements, pay out your Real Money Balance (excluding any Bonus Balance or funds derived from bonus abuse) to you via an agreed withdrawal method.

Suspension or Termination by the Operator

• Grounds: We may suspend or terminate your Account, freeze funds, void bets, and/or confiscate bonuses and winnings where we reasonably believe that:
  • you have breached these Terms or any applicable Game Rules or bonus conditions;
  • you are under the legal gambling age or have provided false or misleading information;
  • you are located in, or using a VPN or other tools to appear located in, a Prohibited Jurisdiction (including the USA or Australia);
  • you have engaged in fraud, collusion, money laundering, terrorist financing, chargebacks, or other unlawful or suspicious activity;
  • you have multiple or duplicate Accounts;
  • you have abused bonuses or promotions; or
  • we are required to do so by a regulator or law enforcement authority.
• Consequences: In cases of suspected breach or illegality, we may withhold all or part of your funds pending investigation. If a breach is confirmed, we may retain funds to the extent necessary to cover damages, costs, or chargebacks, and may forfeit bonuses and associated winnings.
• Inactivity: We may classify Accounts as inactive after a prolonged period of no login (for example, 12 consecutive months) and may charge a reasonable inactive account fee, where permitted by law, up to the amount of the Real Money Balance. You will be notified by email or other reasonable means before such fees are applied.

Notification and Appeals

• Notice: Where legally permitted, we will notify you of the suspension or closure of your Account and the reasons for such action, using your registered email address or in-Account messaging.
• Appeals: You may contact customer support if you believe your Account has been closed or restricted in error. If you remain dissatisfied after exhausting our internal complaints procedure, you may escalate the matter to the appropriate regulator or ADR provider in accordance with the Governing Law & Jurisdiction section.

Governing Law & Jurisdiction

Applicable Law

• Ontario players: For residents of Ontario playing on the Ontario-regulated platform, these Terms and your relationship with the Operator are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Your participation is additionally subject to the regulatory framework administered by iGaming Ontario and the Alcohol and Gaming Commission of Ontario.
• Rest of Canada (non-Ontario): For residents of other Canadian provinces or territories playing on the Kahnawake-regulated platform, these Terms and your relationship with the Operator are governed by the laws of the Mohawk Territory of Kahnawake and, where applicable, the federal laws of Canada. Online gaming in these provinces may operate in a so-called "grey market" where local licensing frameworks are still evolving but KGC-permitted operators are generally tolerated.

Dispute Resolution

• Internal complaints: If you wish to make a complaint, you must first contact our customer support team, providing full details of the issue (including relevant screenshots, transaction IDs, and dates). We will acknowledge receipt and aim to resolve your complaint as promptly as reasonably possible.
• Alternative Dispute Resolution (non-Ontario): If you are not satisfied with our final response and you are playing under KGC jurisdiction, you may refer your complaint to an approved ADR provider such as eCOGRA. Details of eCOGRA's dispute resolution procedures are available at https://ecogra.org/ata/policies_procedures.php.
• Regulatory complaints - KGC: For players under KGC jurisdiction, information on how to submit complaints to the Kahnawake Gaming Commission is available at https://gamingcommission.ca/complaints.htm. A list of interactive gaming permit holders (including Fresh Horizons Ltd. as of 2026, license number not specified) can be found at https://gamingcommission.ca/interactive-gaming/permit-holders.
• Regulatory complaints - Ontario: Ontario players who have exhausted the Operator's complaint process may be entitled to escalate their complaint to AGCO or iGaming Ontario in accordance with the procedures described on the iGO website at https://igamingontario.ca/en/operator/operators and related AGCO resources.
• Court jurisdiction: Subject to any mandatory ADR or regulatory processes, any dispute arising out of or in connection with these Terms may be brought before the competent courts of: (a) Ontario for Ontario-regulated play; or (b) the Mohawk Territory of Kahnawake for KGC-regulated play, without prejudice to any rights you may have to bring proceedings in your local courts where such rights cannot be excluded.

Contact Information

• Customer support: Primary customer support is provided through the help and contact channels available on the relevant Captain Cooks brand platform and/or within the casino client. If a direct email or phone number is not specified on captain-play.ca, please refer to the "Contact Us" or support section of the platform to which you are redirected.
• General email: Email address for general support is not specified in this document; you must use the contact forms or live chat options provided on the Website or brand platforms for the most current details.
• Telephone: A main office phone number is not specified in this document. Where telephone support is offered, the number will be shown on the applicable platform.
• Mailing and legal address: As of 2026, specific mailing and legal addresses for Fresh Horizons Ltd. and Apollo Entertainment Ltd. are not specified in this document. Players requiring such details for formal correspondence may request them via customer support.
• Corporate entities:
  • Fresh Horizons Ltd. - Operator for Canada (excluding Ontario) under Kahnawake jurisdiction (registration number and tax identification not specified; operates under an active KGC permit as of 2026).
  • Apollo Entertainment Ltd. - Operator for Ontario under iGaming Ontario/AGCO regulation (registration number and tax identification not specified; managed by Cadree Management; license active as of 2026).
  • Casino Rewards group - Brand group / operator network acting as the umbrella for the Captain Cooks brand; detailed corporate structure and subsidiaries not specified.
• Regulatory and certification information:
  • Kahnawake Gaming Commission: https://gamingcommission.ca
  • KGC complaints page: https://gamingcommission.ca/complaints.htm
  • KGC permit holders list (including Fresh Horizons Ltd.): https://gamingcommission.ca/interactive-gaming/permit-holders
  • iGaming Ontario operator directory (including Apollo Entertainment Ltd.): https://igamingontario.ca/en/operator/operators
  • eCOGRA (ADR and Safe & Fair certification): https://ecogra.org/ata/policies_procedures.php
• Editorial contact: The informational content for the Captain Cooks section of captain-play.ca has been prepared by Emily Thompson. For editorial or website-related inquiries (as distinct from gameplay or account issues), please direct your request via the general contact channels on captain-play.ca, stating that your query concerns Captain Cooks.